What is Masrvi?
MASRVI is BMCI’s digital banking product. It enables you to carry out your banking transactions remotely using your mobile phone or at MASRVI points of sale.
What can I do with MASRVI?
- Open an account
- Check your account balance
- Send money to a beneficiary who does not have a MASRVI account, using only their telephone number
- Make transfers
- Deposit or withdraw money at a MASRVI agent
- Top up your airtime credit
- Pay for purchases at approved merchants
- Pay your SOMELEC and SNDE bills in full or in part
- Generate a code for an ATM withdrawal
- Pay your employees’ salaries
- Give gifts to your loved ones
- View the status of your accounts
Download your account statements and bank account details (RIB)
What are the advantages of MASRVI?
- The application is simple, secure and fast
- You open a free account with no account maintenance fees
- You do not need to travel. You can carry out all your transactions remotely
- The service is available 7/7 and 24/24
- Your instructions are processed instantly and you receive a confirmation message for each transaction
The application is available in a web version
Can I carry out transactions outside the country?
You can carry out your transactions using the web interface
What are the requirements for opening an account?
It is very simple. You only need to:
- Download the application from PLAYSTORE or APPSTORE
- Open your account in the application with the following items:
- Your telephone number
- Your NNI
- A photograph of your identity document
- A photograph
- Your account is open and you can start using it straight away.
What is the PIN code used for?
The PIN code is confidential and enables you to ensure the security of your account
What are SMS codes used for?
SMS codes enable you to authenticate yourself when accessing your account and/or to validate your transactions
Is opening an account free?
The account is free, with no account maintenance fees
What fees apply when I pay for my purchases at a merchant?
Payments for your purchases at merchants are free ( Pricing )
How can I check my account balance?
You can check your balance through the application on your telephone or at a MASRVI point of sale
How can I unblock my account?
To unblock your account, you can visit a MASRVI agent or a BMCI branch, or contact our customer service:
- WhatsApp : 47298000
- Email : [email protected]
- Call centre : 45298000 / 45297997
Can I change the telephone I use for Masrvi?
Of course. Your MASRVI account is linked to your telephone number, not to the telephone.
What should I do if I lose my telephone with my number?
If you lose your telephone number, you must visit a branch with your identity document to block your account
How can I recover my forgotten secret code?
You can recover your secret code using “forgotten secret code”, or visit a MASRVI BMCI branch
How can I contact customer service?
Our customer service can be reached at:
- WhatsApp : 47298000
- Email : [email protected]
- Call centre : 45298000 / 45297997
You can also send a message directly from your application and from the website.
Additional helpful information
What is Masrvi?
Masrvi is BMCI’s digital banking product. It lets customers perform banking operations remotely from a mobile phone or Masrvi agent.
What can I do with Masrvi?
Open an account, see balances, send money by phone number, make transfers, deposit or withdraw with an agent, top up airtime, pay merchants, pay SOMELEC and SNDE bills fully or partly, generate ATM codes, pay salaries, send gifts and download statements and RIB.
What are the benefits?
The app is simple, fast and secure. The account and maintenance are free, operations are available remotely 24/7, orders are processed instantly with a confirmation message, and a web interface is available.
Can I operate from outside Mauritania?
Yes. The web interface supports operations from abroad, subject to applicable security checks.
What do I need to open an account?
Download the app, enter your phone number and NNI, provide an identity-document photo and a personal photo. You can then start using your account.
What is the PIN for?
Your confidential PIN protects access to the account. Never share it.
What are SMS codes for?
They authenticate account access and confirm certain operations. BMCI and Masrvi will never ask you to disclose them.
Is account opening free?
Yes. Account opening and maintenance are free.
What are merchant-payment fees?
Payments to Masrvi partner merchants are free.
How do I check my balance?
View it in the app or ask at a Masrvi agent.
How do I unblock my account?
Visit a Masrvi agent or BMCI branch, or contact WhatsApp on 47 29 80 00, [email protected], or the call centre on 45 29 80 00 / 45 29 79 97.
Can I change phones?
Yes. The account is linked to the phone number, not the device. Security verification is required on the new device.
What if I lose my phone or number?
Quickly visit a branch with your ID or call customer service to block access.
How do I recover a forgotten secret code?
Use “Forgot secret code” in the app or visit a Masrvi agent or BMCI branch.
How do I contact customer service?
WhatsApp: 47 29 80 00 · Email: [email protected] · Call centre: 45 29 80 00 / 45 29 79 97. You can also message from the app or website form.
Related services
+222 45 29 80 00 · [email protected]