Submit
Use the contact form, [email protected], call centre or a branch. Include contact details, service, date, amount and supporting documents, but never a secret code.
Official information
YOUR VOICE MATTERS
Complaints
Contact details for submitting a complaint to customer service.
Handling
Keep a copy of your request and supporting documents. Contact customer service to ask about the handling process and follow up, stating the date and subject of your request.
Escalation
If the issue remains unresolved, contact customer service or your branch again and ask which review options apply to your situation.
Related services
Need help?
Contact us+222 45 29 80 00 · [email protected]